WEBSITE TERMS OF USE

Brain & Spine Center of Southeast Texas d/b/a spineTECH Effective Date: August 10, 2026 These Website Terms of Use (“Terms”) govern your access to and use of https://www.spinetech.com, including its pages, information, forms, links, and other features (collectively, the “Website”). The Website is operated by Brain & Spine Center of Southeast Texas, doing business as spineTECH (“spineTECH,” “we,” “us,” or “our”). These Terms are available at: https://www.spinetech.com/terms By accessing or using the Website, you acknowledge and agree to these Terms. If you do not agree to these Terms, please do not use the Website. 1. GENERAL INFORMATIONAL PURPOSES The Website provides general information concerning spineTECH, our physicians and other health care professionals, medical services, locations, and related topics. Website content is provided for general informational and educational purposes only. Website content does not constitute individualized medical advice and is not a substitute for evaluation, diagnosis, advice, or treatment by an appropriate health care professional. Medical information should be evaluated in light of an individual's particular medical history, examination findings, diagnostic information, medications, and other circumstances. 2. NO MEDICAL EMERGENCIES DO NOT USE THIS WEBSITE, AN ONLINE CONTACT FORM, EMAIL, TEXT MESSAGE, OR PATIENT PORTAL FOR A MEDICAL EMERGENCY. Electronic communications may not be received or reviewed immediately. If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care. 3. NO PHYSICIAN-PATIENT RELATIONSHIP FROM WEBSITE USE Accessing the Website, reviewing educational information, submitting an inquiry, or requesting an appointment does not by itself establish a physician-patient or other health care provider-patient relationship between you and spineTECH or any health care professional affiliated with spineTECH. A provider-patient relationship is established only through appropriate clinical interaction and in accordance with applicable professional requirements. Submission of an inquiry or appointment request does not obligate spineTECH or any particular provider to accept an individual as a patient. 4. CONTACT US FORMS General Contact Us forms available on the Website are intended for general inquiries and administrative communications. Do not use a general Contact Us form to submit Protected Health Information or highly sensitive personal information. You should not submit through a general Contact Us form: • detailed medical histories; • medical records; • test or imaging results; • Social Security numbers; • complete insurance identification numbers; • driver's license or government identification numbers; • bank account information; • payment card information; or • other highly sensitive financial or identity information. If you need to communicate health information to spineTECH, contact our office or use another communication method designated by the practice for that purpose. 5. APPOINTMENT REQUESTS The Website may permit users to request an appointment. Unless expressly stated otherwise through an authorized scheduling system, submitting an appointment request does not mean an appointment has been confirmed. Your appointment should be considered confirmed only after receiving confirmation from spineTECH or an authorized scheduling service. You are responsible for providing accurate contact information so we can respond to your request. Do not rely on an appointment request form for urgent medical matters. 6. PATIENT PORTAL AND HEALOW The Website may contain a link that redirects patients to an instance of the healow patient portal. The healow portal is a separate website, application, or technology environment and is subject to privacy notices, terms of use, security requirements, and other policies applicable to healow. By following a link from the Website to healow, you acknowledge that you are leaving the publicly accessible spineTECH Website and entering a separate platform. Use of the patient portal may also involve information governed by spineTECH's Notice of Privacy Practices and applicable health information privacy laws. You are responsible for maintaining the confidentiality of your patient portal login credentials. Do not share your password or other authentication information with unauthorized persons. If you believe that your portal credentials or account have been compromised, follow the security procedures made available through the portal or promptly contact the practice.

7. EMAIL, TEXT, AND TELEPHONE COMMUNICATIONS spineTECH may communicate with patients and individuals by telephone, email, or text message where appropriate and permitted by law. Communications may concern: • appointment requests; • appointment confirmations and reminders; • scheduling changes; • administrative matters; • requests to contact the practice; • care coordination; and • other matters related to services provided by spineTECH. Email and ordinary SMS/text messages may not be encrypted. Please do not use ordinary email or text messaging to send highly sensitive health information unless spineTECH specifically instructs you to use that communication method. Message and data rates from your wireless carrier may apply. 8. WEBSITE ANALYTICS AND PRIVACY spineTECH uses Website technologies including Google Analytics and Microsoft Clarity to understand Website usage, performance, and usability. Information regarding those technologies and our privacy practices is provided in our Website Privacy Policy: https://www.spinetech.com/privacy The privacy of PHI received or maintained by spineTECH may additionally be governed by our Notice of Privacy Practices. 9. MEDICAL INFORMATION AND OUTCOMES Medical information and standards of care evolve over time. Although spineTECH seeks to provide useful information, Website materials may not contain every potential diagnosis, treatment option, alternative, contraindication, risk, complication, medical development, or circumstance relevant to a particular patient. The suitability of any treatment or procedure depends on an individual patient's circumstances. Descriptions of treatments, technologies, procedures, physicians, or patient experiences do not constitute a promise or guarantee of a particular medical result. Medical outcomes cannot be guaranteed. 10. PROVIDER INFORMATION Provider biographies and information concerning specialties, credentials, services, locations, and availability are provided for informational purposes and may change. Contact spineTECH directly if you need to confirm provider availability or other information important to your care. 11. INSURANCE INFORMATION References to insurance plans, insurance participation, or coverage on the Website are provided for general informational purposes. Participation status and patient coverage may vary by provider, service, facility, insurance product, network, and other factors and may change. Patients should confirm benefits, network participation, deductibles, copayments, coinsurance, prior authorization requirements, and other coverage matters with their insurance plan when appropriate. Nothing on the Website guarantees insurance coverage or payment. 12. PERMITTED USE You may use the Website for lawful, personal, informational, and noncommercial purposes consistent with these Terms. You agree not to: • violate applicable laws or regulations; • impersonate another individual; • submit knowingly false, fraudulent, or misleading information; • attempt to gain unauthorized access to another person's portal account; • attempt to obtain unauthorized access to Website systems; • interfere with Website availability or security; • introduce malicious software or code; • probe or test Website vulnerabilities without authorization; • circumvent technical security controls; • scrape or collect personal information about Website users without authorization; • use automated tools in a manner that materially interferes with Website operation; or • otherwise misuse the Website. 13. INTELLECTUAL PROPERTY Unless otherwise indicated, Website content created by or for spineTECH, including text, graphics, design elements, photographs, logos, trademarks, and other original materials, is owned by or licensed to spineTECH and may be protected by copyright, trademark, and other intellectual property laws. You may access and print Website information for lawful personal and noncommercial use. Except as permitted by applicable law, you may not reproduce, republish, distribute, modify, sell, commercially exploit, or create derivative works from protected Website content without authorization from the applicable rights holder. 14. THIRD-PARTY SERVICES AND LINKS The Website may contain links to independent third-party websites and services, including healow, mapping services, educational websites, insurance resources, social media platforms, or other external resources. Links are provided for convenience and informational purposes. Except where a third party is providing services on behalf of spineTECH and applicable law provides otherwise, spineTECH does not control the content, terms, availability, privacy practices, or security practices of independent third-party websites. Your use of an external website is subject to the terms and policies applicable to that service. 15. WEBSITE ACCURACY AND AVAILABILITY spineTECH seeks to maintain accurate and useful Website information but does not warrant that all information will at all times be complete, current, uninterrupted, or error-free. Information concerning office hours, locations, providers, procedures, services, appointment availability, insurance participation, and other practice information may change without notice. You should contact spineTECH directly to verify information important to your medical care or financial decisions. We may modify, suspend, restrict, or discontinue all or part of the Website when appropriate.

16. DISCLAIMER OF WARRANTIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND GENERAL WEBSITE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SPINETECH DISCLAIMS WARRANTIES REGARDING THE WEBSITE, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED. THIS SECTION CONCERNS THE WEBSITE AND GENERAL WEBSITE CONTENT. NOTHING IN THESE TERMS IS INTENDED TO DISCLAIM, ALTER, OR LIMIT PROFESSIONAL DUTIES THAT SPINETECH OR A HEALTH CARE PROFESSIONAL MAY OWE TO A PATIENT UNDER APPLICABLE LAW. 17. LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPINETECH AND ITS OWNERS, HEALTH CARE PROFESSIONALS, EMPLOYEES, REPRESENTATIVES, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING SOLELY FROM ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE PUBLIC WEBSITE. THIS LIMITATION DOES NOT APPLY TO PROFESSIONAL HEALTH CARE SERVICES PROVIDED TO A PATIENT AND DOES NOT WAIVE OR LIMIT A DUTY, RIGHT, LIABILITY, OR REMEDY THAT CANNOT LAWFULLY BE WAIVED OR LIMITED. 18. GOVERNING LAW These Terms and use of the Website are governed by the laws of the State of Texas, except where applicable federal law controls. Any Website-related legal proceeding that is not subject to a mandatory venue or jurisdiction requirement shall be brought in a court of competent jurisdiction in Texas in a county in which Brain & Spine Center of Southeast Texas maintains its principal place of business, unless applicable law requires otherwise. 19. SEVERABILITY If a provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as appropriate. The remaining provisions will continue in effect. 20. NO WAIVER Failure by spineTECH to enforce a provision of these Terms does not waive that provision or any other provision. 21. CHANGES TO THESE TERMS We may update these Terms periodically. Updated Terms will be posted at: https://www.spinetech.com/terms with a revised Effective Date. Continued use of the Website after revised Terms become effective constitutes acceptance of those revised Terms to the extent permitted by applicable law. 22. CONTACT INFORMATION Questions regarding the Website or these Terms may be directed to: Brain & Spine Center of Southeast Texas d/b/a spineTECH Beaumont Office 711 S. 11th St., Suite 102 Beaumont, Texas 77701 Telephone: (409) 234-7088 The Woodlands / Shenandoah Office 111 Vision Park Blvd., Suite 270 Shenandoah, Texas 77384 Telephone: (936) 647-0202 Email: [email protected] Privacy-related questions may be directed to: Privacy Officer Email: [email protected]